Get in Touch With Us
Got a question about an online poker bonus, spotted something on our site that looks off, or want to suggest a poker room we should look at? Here's how to get in touch, what kind of messages we're set up to handle, and what falls outside what we can do.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it and reply personally — we don't run this inbox through automated bots. Include a short subject line describing what your message is about so we can route it correctly.
We aim to respond within a couple of working days. During periods of higher volume, particularly around major bonus updates or new poker site launches, it may take a little longer.
What We Can Help With
- Bonus and promotion questions — If a welcome bonus, deposit match, or promotion described on our site is unclear, we're happy to explain how we understood the terms and where we sourced them.
- Corrections — Bonus terms, wagering requirements, and rake structures at poker sites change without much notice. If you spot something on our pages that looks outdated or wrong, tell us and we'll check it.
- Content suggestions — If there's an online poker topic, a comparison angle, or a specific site you think we should cover, let us know what you have in mind.
- Ranking and methodology queries — If you want to understand why a particular room is ranked where it is, ask. We're transparent about the factors we weigh.
- Partnership or press enquiries — If you represent a poker operator or a related business and want to discuss working with us, introduce yourself and outline the enquiry.
What We Can't Help With
We're a comparison and review site, not a poker operator, payment processor, or regulator. That means there are some things we genuinely can't resolve:
- Account or deposit issues — If you have a problem with a deposit, withdrawal, verification, or your account at a poker site, contact that operator's own customer support directly. We have no access to any player's account.
- Bonus disputes — If a bonus wasn't credited as expected or a wagering requirement dispute has come up, that's between you and the operator. We can only tell you how the terms were described publicly at the time we last checked.
- Legal or financial advice — We describe how licensing, bonuses, and payment methods generally work; we don't advise on individual tax, legal, or financial situations.
A Word on How We Cover Bonuses
Our reviews and rankings are put together independently. Where a poker site pays us for referrals, that's disclosed, and it doesn't determine ranking position or editorial content. When we describe a welcome bonus or deposit match on this site, we try to include the material conditions — deposit minimums, wagering or playthrough requirements, time limits, and eligibility restrictions — alongside the headline figure, since those details decide whether an offer is actually worth taking. If you think we've missed a condition or a term has changed, that's exactly the kind of correction we want to hear about.
Responsible Gambling
If your message relates to gambling that feels out of control — for yourself or someone you know — please say so when you write in, and we'll point you to appropriate resources. Free, confidential help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Many states also run their own self-exclusion programs through the licensed operators active there; we won't help anyone work around a self-exclusion, and we'd encourage you to respect it if you've enrolled in one. Online poker for real money is legal only in certain regulated states and is restricted to players of the applicable legal age, which is 21 in most states offering regulated poker (18 in a small number of others) — this site is not intended for anyone below that age.
Beyond our contact inbox, if you're comparing licensed poker rooms outside the standard state-regulated market, our page on Best Non GamStop Casinos 2026 covers a related but distinct category worth understanding before you sign up anywhere. Whatever prompted you to look for us, drop us a line — we'd rather hear about a problem with our content than have it sit uncorrected.